Return Policy
Returns & Refunds Policy
1. Made-to-Order Products
All our items are printed on demand. This means your product is created just for you once your order is placed. Because of this:
We do not accept returns or exchanges unless the item is defective or damaged.
2. Eligibility for Refund or Replacement
To qualify for a refund or replacement:
- You must contact us within 14 days of delivery.
- You must provide clear photos showing the issue.
- The product must be unused and unwashed.
3. Acceptable Cases for Refund/Replacement
We accept refunds or replacements only in the following cases:
- Wrong item received (size, color, or design)
- Defective print or damaged product
- The package is lost in transit and confirmed by the carrier
4. Non-Eligible Cases
Refunds or replacements will not be issued for:
- Wrong size ordered by the customer
- Change of mind
- Minor variations in print placement or color
- Orders delayed due to customs or shipping issues beyond our control
5. Return Shipping
If a return is requested and approved, we will provide the return address. Return shipping may be:
- Covered by us if the issue is our fault
- Covered by you if not
Returns without prior approval will not be accepted.
6. Cancellations
Orders cannot be cancelled once production has started.
7. Contact
To request a return or refund, please contact:
📩 contact@lunarwolfpack.com